Casino Host Skills
Inquiries, investigations, or regulatory actions by any casino gaming or skill-based amusement machine gaming regulatory agencies in any jurisdiction (except for routine renewals); Rejections, denials, revocations, fines, penalties, or settlements associated with gaming-related licensure or equivalent authorization in any jurisdiction. Laikyn was born and raised in San Diego and has been in the gaming Industry since 2011. She began her career as a Club Host for the past 7 years prior to joining Viejas Casino & Resort as a VIP Host. She earned a Bachelors degree in Psychology and is looking to achieve her Masters soon.
Casino Host Skills Definition
Casino Host Skills Jobs Slot Marketing - 151 6 days ago Post Date 1182 Total Views
Casino hosts usually work within casino marketing departments and are mainly responsible for keeping high rollers and VIPs from gambling in other casinos that compete with their employers. I believe that Empathy is the key to successfully developing meaningful relationships with your coded players. And, constantly improving your skills of insight, will lead to more Empathy in dealing with fellow Hosts, working across departments within the Casino.
This position qualifies for FREE Benefits for all Full Time Team Members and their ENTIRE family $0 Deductible for HMO Plan
Team Member Medical Centers
Locations: Red Rock Casino and Sunset Station
Services provided:
FREE Visits
FREE Lab work
FREE Generic Drugs
FAST Appointment
Company Paid Retirement Plan:
Eligible after 1 Year of Service for ALL eligible Team Members.
Description:
Greet guests, recognize frequent guests, and ensures that they have information on how to contact any host for future needs. Explain promotions, programs, and any current giveaways to all guests. Explain the benefits and privileges of using a players card. Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Responsible for developing and increasing guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business. Approve credit.
Qualifications:
Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work hours necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. 2 plus years experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximize operational profits.
Having certain skills and qualities can make you the best host or hostess in your department.
Top 12 Skills to be the Best Host or Hostess
If you just got a job as a host or hostess and desire to develop the right skills and qualities that will help you to be the best in your industry, then this post is also for you. So, dont just read, try to work on developing any of the skills below that you think you are lacking.
Also, if you are running a restaurant or bar, or you are planning to organize an event, or just a party, the importance of having a good host/hostess to help you with it cannot be overemphasized. So, try to properly evaluate your applicants before hiring one.
The host or hostess is usually the first person that welcomes visitors or customers to an event or a restaurant. As such, an individual with excellent customer service and human relationship skills is best suited for this position.
The duties of a host or hostess usually hover around greeting visitors on arrival, directing them to the appropriate tables, providing them with menus, and ensuring that they are comfortable while waiting for servers, as well as making sure that their requests are attended to promptly.
To perform their tasks effectively and be the best on the job, a good host or hostess should possess most of the following skills and qualities: Casino Host Skills Definition
1. Friendliness : The host is usually the first person/employee that guests come in contact with when they enter a restaurant or attend an event. As such, he/she should possess a friendly disposition. A good host should have the ability to make guests feel at home and important.
2. Personable : A pleasing appearance is paramount to succeeding as a host or hostess. Being friendly is good, but being attractive and smart are also important qualities to have as a host or hostess.
3. Well Spoken : A good host or hostess should be proficient in the language in which they render their services, including a local dialect if necessary. Most importantly, they should be out spoken as some customers may frown at mumbling.
4. Listening Skills : A good host or hostess should also be a good listener. The ability to speak well is a necessary skill; however, being able to listen attentively to guests is more important. This allows you to understand customers inquiries easily without having to make them repeat what they have said before.
5. Compassionate : To be a good host/hostess, you should be able to connect with peoples emotions. This allows you detect when your guests are worried. At this point, being able to talk them out of their worries could also be well appreciated by some guests. But, you must do this courteously and avoid being too inquisitive.
6. Multitasking Skills : The job of a host/hostess may sometimes go beyond the functions earlier mentioned. Sometimes, a host/hostess may be called upon to perform other tasks like serving guests, bussing tables, and bartending. The ability to tend to different guests simultaneously is a skill you must have to be the best host or hostess around.
Therefore, to be a good host/hostess, you must be versatile and must be able to multitask. Casino Host Skills Jobs
7. Team Player : Aside being friendly to guests, a good host should possess excellent relationship skills. He/she should be able to maintain a cordial relationship with co-workers, and should have a team spirit. He/she ought to render assistance to other employees like the servers and bartenders when orders are much.
8. Confident : A good host or hostess must be very confident of him/herself. He/she must be able to speak confidently to guests about the services and benefits they stand to gain by visiting the restaurant regularly. And most importantly, he/she should be very confident of his abilities.
9. Composure and Patience : Composure and patience are also very important qualities a host/hostess must have. Some guests are irate and unbearably annoying, so, it requires a great deal of composure and patience to accommodate such guests.
10. Organizational Skills : Great hosts and hostesses often possess excellent organizational skills. They are able to stay focused all the time and make sure that the servers, bartenders, and the kitchen staff, as well as equipment, are functioning well.
Also, they make sure that guests are well served and the tables bussed quickly. So, it requires a great deal of organization and carefulness to be the best host or hostess in your restaurant.
11. Being Proactive : Good hosts are often proactive. They have the ability to anticipate what a customers reaction might be, or what might happen next, and work to make the situation better.
A good host or hostess does not wait to be told to do the right thing. He/she easily detect things that need to be done and either take care of it or direct the right people to do it.
12. Perceptiveness and Intelligence : hosts and hostesses are supposed to exhibit a great level of situational awareness and intelligence all the time. They are supposed to have a complete knowledge of happenings in the restaurant or event. They should be aware of things like reservations and orders.
There you have them, 12 skills and qualities to develop that will help you to be highly effective on the job, as well as to become the best host or hostess in your unit.
And if you are hiring someone for this role, make sure you consider these qualities before making your hiring decision.
Do you have another host/hostess skill to add to our list? If you do, please share them in the comment box below. We will be glad to have your contribution, thanks!
You may need to pass a job test to be hired for a position, improve your chances of making high scores today!
Job Assessment Tests: How to Top Your Competition
As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.
The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.
Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Related Posts
Casino Host Skills Definition
Casino Host Skills Jobs Slot Marketing - 151 6 days ago Post Date 1182 Total Views
Casino hosts usually work within casino marketing departments and are mainly responsible for keeping high rollers and VIPs from gambling in other casinos that compete with their employers. I believe that Empathy is the key to successfully developing meaningful relationships with your coded players. And, constantly improving your skills of insight, will lead to more Empathy in dealing with fellow Hosts, working across departments within the Casino.
This position qualifies for FREE Benefits for all Full Time Team Members and their ENTIRE family $0 Deductible for HMO Plan
Team Member Medical Centers
Locations: Red Rock Casino and Sunset Station
Services provided:
FREE Visits
FREE Lab work
FREE Generic Drugs
FAST Appointment
Company Paid Retirement Plan:
Eligible after 1 Year of Service for ALL eligible Team Members.
Description:
Greet guests, recognize frequent guests, and ensures that they have information on how to contact any host for future needs. Explain promotions, programs, and any current giveaways to all guests. Explain the benefits and privileges of using a players card. Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Responsible for developing and increasing guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business. Approve credit.
Qualifications:
Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work hours necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. 2 plus years experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximize operational profits.
Having certain skills and qualities can make you the best host or hostess in your department.
Top 12 Skills to be the Best Host or Hostess
If you just got a job as a host or hostess and desire to develop the right skills and qualities that will help you to be the best in your industry, then this post is also for you. So, dont just read, try to work on developing any of the skills below that you think you are lacking.
Also, if you are running a restaurant or bar, or you are planning to organize an event, or just a party, the importance of having a good host/hostess to help you with it cannot be overemphasized. So, try to properly evaluate your applicants before hiring one.
The host or hostess is usually the first person that welcomes visitors or customers to an event or a restaurant. As such, an individual with excellent customer service and human relationship skills is best suited for this position.
The duties of a host or hostess usually hover around greeting visitors on arrival, directing them to the appropriate tables, providing them with menus, and ensuring that they are comfortable while waiting for servers, as well as making sure that their requests are attended to promptly.
To perform their tasks effectively and be the best on the job, a good host or hostess should possess most of the following skills and qualities: Casino Host Skills Definition
1. Friendliness : The host is usually the first person/employee that guests come in contact with when they enter a restaurant or attend an event. As such, he/she should possess a friendly disposition. A good host should have the ability to make guests feel at home and important.
2. Personable : A pleasing appearance is paramount to succeeding as a host or hostess. Being friendly is good, but being attractive and smart are also important qualities to have as a host or hostess.
3. Well Spoken : A good host or hostess should be proficient in the language in which they render their services, including a local dialect if necessary. Most importantly, they should be out spoken as some customers may frown at mumbling.
4. Listening Skills : A good host or hostess should also be a good listener. The ability to speak well is a necessary skill; however, being able to listen attentively to guests is more important. This allows you to understand customers inquiries easily without having to make them repeat what they have said before.
5. Compassionate : To be a good host/hostess, you should be able to connect with peoples emotions. This allows you detect when your guests are worried. At this point, being able to talk them out of their worries could also be well appreciated by some guests. But, you must do this courteously and avoid being too inquisitive.
6. Multitasking Skills : The job of a host/hostess may sometimes go beyond the functions earlier mentioned. Sometimes, a host/hostess may be called upon to perform other tasks like serving guests, bussing tables, and bartending. The ability to tend to different guests simultaneously is a skill you must have to be the best host or hostess around.
Therefore, to be a good host/hostess, you must be versatile and must be able to multitask. Casino Host Skills Jobs
7. Team Player : Aside being friendly to guests, a good host should possess excellent relationship skills. He/she should be able to maintain a cordial relationship with co-workers, and should have a team spirit. He/she ought to render assistance to other employees like the servers and bartenders when orders are much.
8. Confident : A good host or hostess must be very confident of him/herself. He/she must be able to speak confidently to guests about the services and benefits they stand to gain by visiting the restaurant regularly. And most importantly, he/she should be very confident of his abilities.
9. Composure and Patience : Composure and patience are also very important qualities a host/hostess must have. Some guests are irate and unbearably annoying, so, it requires a great deal of composure and patience to accommodate such guests.
10. Organizational Skills : Great hosts and hostesses often possess excellent organizational skills. They are able to stay focused all the time and make sure that the servers, bartenders, and the kitchen staff, as well as equipment, are functioning well.
Also, they make sure that guests are well served and the tables bussed quickly. So, it requires a great deal of organization and carefulness to be the best host or hostess in your restaurant.
11. Being Proactive : Good hosts are often proactive. They have the ability to anticipate what a customers reaction might be, or what might happen next, and work to make the situation better.
A good host or hostess does not wait to be told to do the right thing. He/she easily detect things that need to be done and either take care of it or direct the right people to do it.
12. Perceptiveness and Intelligence : hosts and hostesses are supposed to exhibit a great level of situational awareness and intelligence all the time. They are supposed to have a complete knowledge of happenings in the restaurant or event. They should be aware of things like reservations and orders.
There you have them, 12 skills and qualities to develop that will help you to be highly effective on the job, as well as to become the best host or hostess in your unit.
And if you are hiring someone for this role, make sure you consider these qualities before making your hiring decision.
Do you have another host/hostess skill to add to our list? If you do, please share them in the comment box below. We will be glad to have your contribution, thanks!
You may need to pass a job test to be hired for a position, improve your chances of making high scores today!
Job Assessment Tests: How to Top Your Competition
As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.
The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.
Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Related Posts
